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• Accepts Etsy gift cards

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I gladly accept cancellations

Privacy policy

Information Collected

To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom orders, for example).

We rely on a number of legal bases to collect, use, and share your information, including:

1- As needed to provide services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
2- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
3- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as a) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve services; and b) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with obligations under the Etsy Seller Policy and

Terms of Use.

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

1- Etsy. We share information with Etsy as necessary to provide you our services and comply with obligations under both the Etsy Seller Policy and Etsy Terms of Use.
2- Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, for example (on occasion) delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
3- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

We retain your personal information only for as long as necessary to provide you with services and as described in the Privacy Policy. However, we may also be required to retain this information to comply with any legal and regulatory obligations, to resolve disputes, and to enforce agreements. We generally keep your data for the following time period: 2 years.

We may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases (described below):

1- Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
2- Change, restrict, delete. You may also have rights to change, restrict the use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
3- Object. You can object to (i) processing of some of your information based on my legitimate interests and (ii) receiving marketing messages after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4- Complain. If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, we, keepXsake, are the data controller of your personal information. If you have any questions or concerns, you may contact us at keepxsakeshop@gmail.com.